Shipping and Returns
Shipping Policy
Processing Time:
All orders placed before 1 PM EST are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- Standard Shipping: 6 business days
Note: Delivery delays can occasionally occur due to high volume or carrier issues.
Shipment Tracking:
You will receive a shipment confirmation email with a tracking number once your order has shipped.
Return Policy
Returns:
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.
To start a return, please contact us at online@twinko17.com with your order number and reason for return.
Non-returnable items include:
- Personal items
- Comb
- Mixing bowl
- Brush
Refunds:
After you contact us, we'll notify you about the approval or rejection of your refund request. If approved, we'll send you a shipping label. Once we receive and inspect your returned item, your refund will be processed and returned to your original payment method within 10-15 business days.
Exchanges:
We only replace items if they are defective or damaged, if there is an issue contact us within 48 hours of delivery at online@twinko17.com.